A redeemed CashtoCode eVoucher cannot be refunded, because the value has already moved to the merchant. Unused codes can sometimes be returned through the reseller, depending on its policy. After redemption, the merchant, not CashtoCode, is responsible for any service issue.
Quick answer (TL;DR):
A redeemed CashtoCode eVoucher cannot be refunded. The value has already moved to the merchant. Unused codes can sometimes be returned through the reseller, depending on its policy. The merchant is responsible for any service issue after redemption, not CashtoCode.
Why redeemed eVouchers are not refundable
The moment you enter a PIN at a merchant checkout, the full value transfers to your merchant account and the voucher balance drops to zero. That’s by design: the eVoucher works just like handing over cash. Once the money’s in the merchant’s system, CashtoCode has no mechanism to reverse the transfer, since refunding the PIN would mean pulling funds back out of the merchant, and the payment infrastructure simply doesn’t support that.
If you’re unhappy with the service you paid for, the refund path runs through the merchant instead. A CashtoCode Casino refund, for example, moves the balance back to your casino wallet, not back onto the original PIN.
Unused codes: can I get my money back?
Sometimes, yes. Each reseller sets its own refund policy for unused vouchers, so contact the reseller you originally bought from with your order number and the unredeemed PIN. If the code hasn’t been entered at any merchant, most resellers can deactivate it and process a refund within their stated window, usually 14 to 30 days from purchase. Once the code has been redeemed, even partially, that’s final, and no refund is possible through the reseller.
For UK buyers, refund timelines from resellers typically run 3 to 5 business days for unused codes, and GBP-denominated vouchers are returned in GBP. If you paid by Visa debit, expect the refund back on the same card.
What if my voucher was bought from a scam site?
That’s the hardest case. Vouchers bought outside the authorised resellers are often invalid or already used, and CashtoCode can’t refund a code that never came through the official channel. Buying from one of the listed resellers is the only way to keep your purchase protected.
Buy your CashtoCode eVoucher online:
Frequently asked questions
In rare cases yes, if the reseller has not yet generated or sent the code. Contact the reseller’s support team as quickly as possible after placing the order. Once the code has been issued, cancellation is usually no longer possible, though the reseller may still accept a return of the unused code under its standard refund terms.
The reseller handles all refund requests. CashtoCode does not process refunds to end users directly. The reseller you purchased from verifies your order, checks whether the code has been redeemed, and processes the return if it is still unused.
Worked example: a £50 voucher gone wrong
Say you buy a £50 CashtoCode eVoucher from an authorised reseller and decide before redeeming it that you don’t want it anymore. Contact the reseller with your order number right away — if the code hasn’t been entered anywhere, most UK-serving resellers will deactivate it and refund your card within 3-5 business days. Now say you’d already entered the PIN at a casino and then had second thoughts: at that point the £50 sits in your casino wallet rather than on the voucher, and any refund request goes to the casino’s support team under its own terms.
Can I get chargeback protection through my bank?
Card chargebacks generally apply to fraudulent or undelivered transactions, not to “changed my mind” after redemption, so since the reseller delivered a valid PIN, a standard chargeback is unlikely to succeed once the code has been used.
Does the reseller refund to the original payment method?
Usually, yes: a Visa debit refund goes back to the same card, and a bank transfer refund goes back to the same account, typically within the reseller’s stated window.
What if the casino itself goes offline before I’ve spent my balance?
That’s a dispute with the casino operator, not with CashtoCode or the reseller, so hang on to your transaction confirmation and PIN receipt as evidence in case you need to escalate.
