A redeemed CashtoCode eVoucher cannot be refunded, because the value has already moved to the merchant. Unused codes can sometimes be returned through the reseller, depending on its policy. After redemption, the merchant, not CashtoCode, is responsible for any service issue.
Quick answer (TL;DR):
A redeemed CashtoCode eVoucher cannot be refunded. The value has already moved to the merchant. Unused codes can sometimes be returned through the reseller, depending on its policy. The merchant is responsible for any service issue after redemption, not CashtoCode.
Why redeemed eVouchers are not refundable
The moment you enter a PIN at a merchant checkout, the full value transfers to your merchant account and the voucher balance drops to zero. This is by design: the eVoucher works like handing over cash. Once the money is in the merchant’s system, CashtoCode has no mechanism to reverse the transfer. Refunding the PIN would require pulling funds back out of the merchant, which the payment infrastructure does not support.
If you are unhappy with the service you paid for, the refund path goes through the merchant. For example, a CashtoCode Casino refund moves the balance back to your casino wallet, not back onto the original PIN.
Unused codes: can I get my money back?
Sometimes yes. Each reseller sets its own refund policy for unused vouchers. Contact the reseller you originally bought from with your order number and the unredeemed PIN. If the code has not been entered at any merchant, most resellers can deactivate it and process a refund within their stated window, usually 14 to 30 days from purchase. Once the code has been redeemed, even partially, the answer is final and no refund is possible through the reseller.
For Nigerian buyers using USD-denominated codes, refund timelines vary by reseller. Unused codes can typically be returned within the expiry window, though processing may take up to 7 business days.
What if my voucher was bought from a scam site?
That is the hardest case. Vouchers bought outside the authorised resellers are often invalid or already used. CashtoCode cannot refund a code that never came through the official channel. Always buy from one of the listed resellers to keep your purchase protected.
Buy your CashtoCode eVoucher online:
Frequently asked questions
In rare cases yes, if the reseller has not yet generated or sent the code. Contact the reseller’s support team as quickly as possible after placing the order. Once the code has been issued, cancellation is usually no longer possible, though the reseller may still accept a return of the unused code under its standard refund terms.
The reseller handles all refund requests. CashtoCode does not process refunds to end users directly. The reseller you purchased from verifies your order, checks whether the code has been redeemed, and processes the return if it is still unused.
Worked example
You buy a \$50 eVoucher paying in USDT, then discover the casino you meant to use doesn’t accept CashtoCode in your region. If the code is still unredeemed, contact the reseller with your order ID and transaction hash; most crypto-focused resellers will refund the \$50 equivalent in USDT back to your wallet address, typically within 24-48 hours.
Why did my card payment for the voucher never go through?
Nigerian banks have restricted card usage for many international and gambling-adjacent merchants since a series of CBN directives; a failed payment is more often a bank-side block than a reseller problem.
Is a crypto refund taxable or reportable in Nigeria?
We’re not a tax authority, if you transact in crypto regularly, keep your own records and check current guidance.
Can I ask for the refund in naira instead of USDT?
Some resellers will convert on request, but you take on the exchange-rate risk of that conversion; ask before requesting it.
